PRIVACY POLICY & COOKIE POLICY

1. INTRODUCTION This Privacy Policy explains how My Elya collects, uses, and protects personal data when visitors access https://my-elya.com. We comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

2. DATA WE COLLECT We may collect and process the following data:

  • Personal Information: Name, email address, phone number, shipping and billing addresses when a purchase is made.

  • Payment Information: Processed securely by third-party payment providers (Shopify Payments, PayPal, etc.).

  • Technical Data: IP address, browser type, device information, and pages visited.

  • Marketing & Analytics Data: Collected via Facebook Pixel, Google Analytics, and other tracking tools to improve website performance and marketing campaigns.

3. HOW WE USE YOUR DATA We use collected data for the following purposes:

  • Processing and fulfilling orders.

  • Providing customer support and improving user experience.

  • Sending promotional emails and offers (if consent is given).

  • Tracking website usage and improving marketing efforts.

  • Compliance with legal and regulatory obligations.

4. COOKIES & TRACKING TECHNOLOGIES Our website uses cookies and similar tracking technologies, managed via our cookie consent manager, to enhance user experience and analyze site traffic.

  • Essential Cookies: Necessary for site functionality (e.g., shopping cart, user login).

  • Analytical Cookies: Used by Google Analytics to track website interactions.

  • Marketing Cookies: Used by Facebook Pixel to optimize advertising campaigns.

  • Customization Cookies: Remember user preferences and settings.

Users can manage cookie preferences via the cookie settings panel available on the website.

5. DATA SHARING & THIRD-PARTY SERVICES We do not sell or rent personal data. However, we may share information with trusted third-party providers for operational purposes:

  • Shopify (e-commerce platform)

  • Payment processors (Stripe, PayPal)

  • Analytics & marketing tools (Facebook Pixel, Google Analytics)

These third parties process data in compliance with GDPR.

6. DATA RETENTION We retain personal data only as long as necessary for business and legal purposes:

  • Order information: 5 years (for tax and legal compliance).

  • Marketing data: Until the user withdraws consent.

7. USER RIGHTS Under GDPR, users have the right to:

  • Access their personal data

  • Request correction or deletion

  • Withdraw consent for marketing emails

  • Request data portability

  • File a complaint with a data protection authority

Requests can be made via email at my-elya@infos.com.

8. DATA SECURITY We implement strict security measures to protect user data from unauthorized access, alteration, or disclosure. However, users should take care when sharing personal information online.

9. CHANGES TO THIS POLICY We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated revision date.